Shipping and Payment
1. Order Processing
Orders are processed within 1–3 business days of payment confirmation, except for products for which a different timeframe is indicated on the product page.
For made-to-order, customized, or products made specifically for the buyer, the production and shipping timeframe will be communicated on the product page, at checkout, or via email.
2. Delivery Areas
We deliver within Romania, based on the options available at checkout.
If your delivery address is not covered by the standard options on the website, please contact us before placing your order to verify delivery availability.
3. Delivery Methods
Delivery is made via courier, according to the options displayed at checkout.
The estimated delivery time after the package is handed over to the courier is 1–3 business days for domestic deliveries, but may vary depending on the destination, peak periods, or factors beyond our direct control.
4. Packaging
Prints and rolled artwork are packaged in cardboard tubes for protection during shipping.
Artwork on rigid mounts is packaged in protective materials appropriate for the product’s size and weight.
We recommend opening the package carefully and avoiding the use of sharp objects near the artwork.
5. Shipping Costs
For all standard products listed on the website, standard packaging and shipping within Romania are included in the displayed price. No additional shipping costs are added at checkout. For custom orders, non-standard sizes, or special deliveries, any additional costs are communicated and accepted before the order is confirmed.
6. Payment Methods
Orders can be paid for online using a credit card through the payment processor available at checkout.
Depending on the options available on the website, other payment methods may also be available.
We do not store your full credit card information. Transactions are processed by specialized payment service providers in accordance with their own security and privacy policies.
Your order is processed after payment is confirmed.
7. Products Damaged Upon Delivery
If the product arrives damaged, please contact us at hello@arep.ro as soon as possible and send us clear photos of the outer packaging, the inner packaging, and the damaged product.
We will review the situation and propose an appropriate solution: replacement, repair, refund, price reduction, or another mutually agreed-upon solution, depending on the circumstances and product availability.